About Us

Our fleet consists of executive vehicles most of which are Mercedes of various models that range from 7 seater Vianos, Mercedes S Class & Mercedes E Class. Additionally, we have a fleet of self-employed drivers that are used as and when we are extremely busy, however these are rarely used on account work. We provide transport for Airport/Station/Office transfers including corporate events, conferences and parties/weddings.

Embassy’s Approach

We treat our accounts with utmost priority, tailored processes and procedures are in place to ensure the needs and the requirements of each individual account are up to date. With our fleet tracking technology, we can allocate the nearest vehicle to each journey meaning prompt pick-ups. We provide a dedicated 24/7/365 service. All clients also have access to an online ‘web booker’ where you can book for yourself or on someone’s behalf.

Staff

Embassy executive cars have 60 members of staff, consisting of part time and full time employees.

Uniforms & identification

Embassy Executive Cars’ drivers wear smart uniform and carry photo identification.

How we ensure unrivalled quality of service

  • We constantly monitor our service levels with regular meeting with our clients.
  • KPI’s
  • Email pre bookings are answered with booking Ref: numbers within 15 minutes
  • Telephone calls are answered within the first 3 rings
  • Drivers are to be at pick up at least 10 minutes before booking

Driver Qualifications & Development

To qualify for employment with Embassy, all drivers undergo stringent selection procedures, involving assessment of road knowledge and customer care skills. All drivers have full UK driving license and have passed Criminal Records Bureau check. All authorized Embassy drivers are required to carry Identification at all times. 

Training courses are available for both new or existing members of staff and they are encouraged to appreciate the importance of the work we undertake in maintaining a high standard of service.

Awarded A 5 Star Rating

Embassy Cars are proud to have continually achieved a Five Star Rating, the highest rating with the LPHCA. The LPHCA benchmark standards within the transport industry on competence, quality and ensuring processes and procedures are in place and followed accordingly.

Bookings & Payments

  • All methods of payment are accepted.
  • Invoices provide an in-depth overview of all journeys including pick-ups, drop off and price. It also shows passenger details.
  • We are able to accommodate any specific needs stated when opening up your account and change any requirements moving forward.
  • The new mercury booking systems allows you, as a customer to monitor your invoices on a weekly or monthly basis.

Audit

The above is the standard operating procedure for booking at Embassy Executive Cars. This procedure for booking at Embassy Executive Cars ensures that should an audit be required. Embassy Executive Cars can provide documentation that will provide evidence of:

  • Booking Made
  • The name of the person who made the booking
  • The delivery address
  • Nature of service, (passengers or package)
  • Type of vehicle used
  • Total cost of booking
  • Signature of the person accepting the delivered

Competitive Rates

Our fares are fixed flat rates with no hidden extras, and are based solely on the pick up and destination. These can be quoted prior to journey.

Environment & Us

The environment is always of paramount concern for Embassy Executive Cars. By using special technology that allows us to optimize journey planning, we can reduce dead mileage and shorten idling time.

Contact Us

232 South Ealing Road, London, W54RP

020 8568 5555
info@embassyexecutivecars.com
bookings@embassyexecutivecars.com

Web Booker
www.embassycarsgroup.co.uk

Click above to link to a booking service for our account clients.